Refund Policy

This Refund Policy applies to all paid subscription plans on the Daybook platform. We want you to be completely satisfied with Daybook. If you are not satisfied for any reason, please read this policy carefully.

The Free plan has no subscription fees and is therefore not subject to any refund terms.

All paid plans (Pro, Business, and Enterprise) begin with a 14-day free trial. You will not be charged during the trial period.

If you cancel before the trial ends, you will not be charged at all. No credit card is required to start a trial.

You are eligible for a full refund if you request it within 7 days of your first paid charge after the free trial ends. Refunds requested after 7 days of the billing date are not eligible.

To request a refund:

•Email hello@daybook.co.ke from the email address on your Daybook account.

•Include your business name and the invoice or transaction reference from your billing history.

•We will process eligible refunds within 5 business days.

Refunds are issued using the same payment method used for the original purchase:

•M-Pesa: refunded to the same M-Pesa number within 2–5 business days.

•Card: refunded to the same card within 5–10 business days, depending on your bank.

•Bank transfer: refunded to the originating bank account within 3–7 business days.

We cannot issue refunds to a different payment method than the one used for the original purchase.

You can cancel your subscription at any time from your account settings (Dashboard → Settings → Billing).

Upon cancellation:

•Your subscription will remain active until the end of the current billing period.

•You will not be charged for the next billing period.

•Your data will be retained for 90 days after cancellation so you can re-activate if you change your mind.

•After 90 days, your data will be permanently deleted.

Cancellation does not automatically trigger a refund. To request a refund within the 7-day window, contact us separately.

Refunds are not available in the following circumstances:

•Requests made more than 7 days after the billing date.

•Accounts found to be in violation of our Terms of Service.

•Charges resulting from a plan upgrade within a billing period (prorated charges are non-refundable).

•Partial-month usage — we do not prorate refunds for unused days in a billing period.

You may downgrade your plan at any time. The downgrade will take effect at the start of the next billing cycle. We do not issue partial refunds for the difference in plan price for the current billing period.

Enterprise customers with custom contracts are subject to the refund and cancellation terms specified in their individual service agreements, which may differ from this policy.

For refund requests or billing questions:

Email: hello@daybook.co.ke

Response time: 1 business day (Pro), same business day (Business & Enterprise).